Crystal Clean Terms and Payments.

Our terms and conditions

By making a booking with Crystal clean carpet cleaning, and using our services, you are agreeing to the terms and conditions set out below:
 

Cancellations:

We request that you contact us within a minimum of 48 hours prior to your booking if you would like to cancel, or rearrange. This allows us to fill the time allocated to you, If we have requested a deposit, it will be non-refundable if you have not contacted us 48 hours prior of your booking. 
 

Domestic Customers:

We do expect payment on the day our services are completed and before we leave the property, unless otherwise agreed before hand. In the event of late payment, invoices unpaid will incur a surcharge of £50, notified in writing. The client has within seven (7) days from the date of the written notification to pay £50 plus the original invoice amount. If payment is not received within the seven (7) days we automatically instruct our debt collection agency to recover the full invoice amount plus surcharge fee. The debt collection agency will include their own fees of which we are not responsible.
 

Commercial Customers:

For all our commercial cleaning services, we do expect payment within Seven (7) days from the date of the invoice, unless otherwise agreed in writing between both parties. In the event of late payment, invoices unpaid will incur a surcharge of £50, notified in writing. The client has within seven (7) days from the date of the written notification to pay £50 plus the original invoice amount. If payment is not received within the seven (7) days we automatically instruct our debt collection agency to recover the full invoice amount plus surcharge fee. The debt collection agency will include their own fees of which we are not responsible.
 

Parking:

Crystal Clean Carpet Cleaning require a designated parking space for the duration of a clean.

Normally, most of our customers have a designated parking space or provide a visitor permit badge for the day. If this is not possible, there may be an additional charge.
 

It is important for us to be able to park as close to the property/building as possible so we can carry our materials, machinery and access to other equipment and solutions if needed from the van. 

We reserve the right to cancel works if parking facilities have not been pre-arranged before we arrive which will incur a 50% of the total clean cost charge for time and loss of earnings. We will also not park on privately owned land or car park unless we have explicit permission to park within a designated space and it's agreed prior to arrival.